# FormalChat

FormalChat is an AI-powered customer chat widget for websites. It uses Claude by Anthropic to answer visitor questions instantly, and seamlessly hands off conversations to human operators when needed.

## What Makes FormalChat Different

The key differentiator is human handoff: when the AI cannot resolve a question, or when a visitor explicitly asks for a person, the conversation is escalated to a live operator in real time. Operators receive push notifications on their phone (iOS/Android app), claim the conversation, and continue it without the visitor ever leaving the chat. If no operator is available, the visitor's email is collected for follow-up.

This makes FormalChat different from pure chatbots (no human fallback) and from traditional live chat tools (no AI-first responses).

## Key Features

- AI responses powered by Claude (Anthropic) grounded in your business knowledge base
- Human handoff with real-time operator push notifications
- Operator dashboard: web browser + native iOS/Android app
- Email fallback: collects visitor contact info when operators are offline
- 5-minute setup: one script tag, works with React, Next.js, WordPress, Shopify, or plain HTML
- Multilingual: Claude understands and responds in dozens of languages
- Free plan available (no credit card required)

## Pricing

- Starter: Free, 50 AI messages/month, 1 operator, basic widget customization
- Growth: $19/month, unlimited AI messages, multiple operators, advanced customization

## Who Uses FormalChat

Small businesses, SaaS products, e-commerce stores, agencies, and any website owner who wants 24/7 AI-powered customer support with a human safety net.

## Compared To

FormalChat is a modern alternative to Intercom, Tidio, Crisp, Tawk.to, Drift, and HubSpot Chat. It is AI-first (not human-first with a bot bolted on), significantly cheaper than enterprise tools, and deploys in minutes.

## Technology

- AI: Claude by Anthropic
- Deployment: JavaScript widget (one script tag)
- Dashboard: Web + iOS/Android native app
- Backend: Hosted on European servers (GDPR-friendly)
- Encryption: TLS for all connections, bcrypt password hashing

## Important Pages

- Homepage: https://formalchat.ai
- Pricing: https://formalchat.ai/#pricing
- Blog: https://formalchat.ai/blog
- Alternatives comparison: https://formalchat.ai/alternatives
- Support: https://formalchat.ai/support
- Privacy Policy: https://formalchat.ai/privacy