How FormalChat Auto-Imports Your Product Catalog for Instant AI Support
Stop copying product info into your chatbot manually. FormalChat scans your WooCommerce or Shopify store and imports your entire catalog into the AI automatically.
If you run an online store, you know the support questions that never stop: "Do you have this in size M?", "What's the price for the blue one?", "Is this in stock?" Answering them manually burns hours. Configuring a chatbot to answer them burns even more.
FormalChat solves this with auto product scan — paste your shop URL, and the AI imports your entire product catalog automatically. From that moment on, it answers product questions instantly, around the clock, with no manual data entry.
The Problem: Manual Chatbot Setup Is Painful
Traditional chatbots require you to manually enter each product, price, and description into a knowledge base — often through a clunky interface, one product at a time. With a catalog of hundreds or thousands of SKUs, this is simply not realistic. Most store owners give up and end up with a chatbot that can only answer generic questions.
AI chat tools that do support knowledge bases typically require you to copy-paste content or upload CSV files. Any time your inventory changes, you're back to square one.
How FormalChat Auto Product Scan Works
Setup takes about 60 seconds:
- Sign up for FormalChat and go to Settings → AI → Knowledge Base
- Paste your shop URL — your WooCommerce, Shopify, or any store URL
- FormalChat scans your store and automatically imports product names, prices, descriptions, categories, and URLs into the AI's knowledge base
After the scan, your AI assistant knows your full product catalog and can answer shopper questions with real data. The AI also includes direct links to product pages when relevant.
What the AI Can Answer After a Scan
Once your catalog is imported, the AI handles questions like:
- "Do you have leather boots in size 42?" → AI checks imported inventory and answers accurately
- "What's the price of the standing desk?" → AI gives the exact price from your catalog
- "Is the blue variant in stock?" → AI answers based on the imported product data
- "Can you link me to the product page for the ceramic brake pads?" → AI generates a direct markdown link to the product
No rules to write. No flows to configure. The AI reasons about your products the same way a knowledgeable staff member would.
Works With WooCommerce and Shopify
Auto product scan works with any publicly accessible online store. This includes:
- WooCommerce stores on WordPress — the scanner reads product listings from your shop pages
- Shopify stores — products are imported from your collection and product pages
- Custom storefronts — any store with product pages the scanner can read
No plugin to install, no API keys to configure. If your product pages are publicly accessible, the scanner can import them.
Always Up to Date — Edit Anytime
After the initial scan, you can re-run the scanner whenever your catalog changes. You can also edit any imported entry manually — correct a price, add extra context, or remove products that are discontinued. The knowledge base is fully under your control.
The AI always uses the most recent knowledge base entries. Update the import, and the AI immediately has the new information.
No More Unanswered Product Questions
With auto product scan, your support AI becomes genuinely useful for shoppers — not just a FAQ bot that deflects questions. Visitors get real answers about real products, and your team spends less time on repetitive inquiries.
For online stores with more than a handful of products, auto product scan isn't just a nice-to-have — it's what makes AI chat actually work.
Ready to try it? Sign up free — no credit card required. Your product catalog will be imported in under a minute.