Terms of Service

Last updated: February 2026

1. Acceptance of Terms

By using FormalChat, you agree to these Terms of Service. If you do not agree, do not use the service.

2. Service Description

FormalChat provides an AI-powered chat widget for websites, including AI responses, human operator handoff, push notifications, and email fallback.

3. Account Responsibilities

You are responsible for maintaining the security of your operator account credentials and for all activity under your account.

4. Acceptable Use

You may not use FormalChat for illegal purposes, to distribute malware, to send spam, or to violate the rights of others.

5. Service Availability

We strive for high availability but do not guarantee uninterrupted service. Maintenance windows will be communicated in advance when possible.

6. Limitation of Liability

FormalChat is provided "as is" without warranty. We are not liable for indirect, incidental, or consequential damages arising from use of the service.

7. Free Plan

The free Starter plan is provided as-is and its features, limits, and availability may be changed or discontinued at any time without prior notice. Continued use of the free plan after any such changes constitutes acceptance of those changes. For guaranteed access and feature stability, consider upgrading to a paid plan.

8. Contact

For questions about these terms, .